Hasselt is Pioneering in Digital Transformation with Brightfox

Efficiency and Citizen-Friendly Processes

Hasselt has embarked on an ambitious mission to enhance the lives of its citizens through digitalization. In a strategic partnership with Brightfox, Cronos Public Services and Salesforce, the city is spearheading transformative initiatives aimed at revolutionizing public services.

At the heart of this innovative journey is a collaborative effort to make processes more efficient and citizen-friendly. Brightfox, leveraging the power of Salesforce, has played a pivotal role in setting up a sophisticated system that automates various aspects of public service interactions. From automatically gathering relevant information to facilitating document uploads, sending applications to city administration, real-time progress tracking, and providing historical access to submissions – this digital transformation is reshaping the way citizens interact with their local government.

The beauty of this initiative lies in its simplicity and effectiveness. By streamlining these processes, the city of Hasselt is not only making life easier for its citizens but also enhancing the overall experience for everyone involved. It’s a testament to their commitment to creating a smarter, more responsive city.

Pioneering with Salesforce CRM

What sets this achievement apart is that Hasselt is the first city to implement Salesforce as its central and strategic Customer Relationship Management (CRM) system. This bold move solidifies Hasselt’s position as a pioneer in digital innovation within the realm of public services. The city is not just embracing change; it’s leading the way for other municipalities to follow suit.

As we celebrate this Trailblazing moment, let’s applaud Hasselt for their forward-thinking approach, resilience in the face of change, and commitment to creating a future where digital innovation serves as a catalyst for positive transformation.

Cheers to Hasselt, a city at the forefront of digital evolution!

Read the Full Customer Success Story

Curious about how Brightfox implemented the Salesforce Public Sector Solution?
Check out our full Customer Success Story with Hasselt. Discover how we effectively supported citizens, associations, and entrepreneurs!