Terumo Europe

Terumo Europe, a leader in the EMEA healthcare industry, partnered with Brightfox to overcome unique challenges in their offline hospital environment. By streamlining their quoting process and enhancing operational efficiency, they laid the foundation for international growth. Read the details below.

Innovating for Life

Improve patient outcomes and healthcare professionals' efficiency.

Building off-line apps

We use the Salesforce SDK To create custom apps for use in an offline environment.

Providing an easy and flexible tool

Sales can consult baseline information and create quotes in an easy and flexible way.

Innovating for Life

Improve patient outcomes and healthcare professionals' efficiency.

Building off-line apps

We use the Salesforce SDK To create custom apps for use in an offline environment.

Providing an easy and flexible tool

Sales can consult baseline information and create quotes in an easy and flexible way.

Responding to Patients’ Needs and Healthcare Professionals’ Requirements

Terumo Europe is a core player in the EMEA healthcare market by providing best-in-class quality products and services. They are a strong actor of the Terumo Group by contributing to innovation and sustainable growth. They conduct business locally while pursuing a unified EMEA strategy.

The Innovation behind Offline Quoting

Terumo faced some unique challenges within their offline hospital environment. They needed to find a way to simplify and streamline the process of creating product configurations with minimal screen usage. One standout feature should be the ability to quickly assess a customer’s needs before forwarding them to engineers for development. Moreover, the provision of an offline app for accessing product configurations and technical documentation will prove invaluable in their offline setting, facilitating access to critical information whenever and wherever needed.

Smiling business team looking at adhesive notes in board room during meeting

"Partnering with Brightfox has been an excellent journey. Their commitment to transparency, flexibility, and open-mindedness empowered us to customize our project approach to perfectly fit our organization and team structure. Together, we've demonstrated that the fusion of innovation and adaptability is the recipe for success."

Ben HuybrechtsPMO Project Manager EMEA

Using the Mobile SDK to build an offline app

Brightfox was asked to provide a solution, which involved the implementation of the Salesforce Account-opportunity structure alongside the development of an offline app using the mobile SDK. This feature will allow for seamless management of accounts and opportunities within the Salesforce platform while catering to their need for offline accessibility through the custom-built app.

Achieving Efficiency in a Complex Environment

A notable achievement was the implementation of a simple decision tree, enabling fast evaluations of project requests before they proceed to engineering. This approach allowed only viable projects to advance to the development stage. As a result, there was a significant reduction in turnaround time leading to enhanced operational efficiency.

Charting a Course for Tomorrow

The partnership with Brightfox has helped Terumo in transforming their sales operations, and they see potential to expand their reach into new geographical territories. The solution has not only optimized their processes domestically but has also positioned them for seamless scalability on a global scale. With Brightfox’s expertise, they have successfully navigated complexities and streamlined their operations, laying a foundation for international growth.

"The mobile app Brightfox developed perfectly meets the business requirements and has revolutionized our product configuration process. The Brightfox team’s commitment to deliver the user stories, balanced with their ability to adapt where needed, is what led to a successful outcome. Based on the project experience, I see Brightfox as a top class mobile app solutions provider who I trust to propose the right architecture and deliver an elegant user interface with strong performance."

Melanie HubbsCommercial Excellence & Financial Insights Manager CV EMEA