Experience Cloud

What is Salesforce Experience Cloud?

Whether you need a knowledge database, a self-service portal, or a form to get in touch with your customers on various digital channels, the Salesforce Experience Cloud lets you do all that.
The Experience Cloud is an online social platform that enables companies to connect customers partners, and employees. This next-generation portal combines the real-time collaboration of Chatter with the ability to share any files, data or documents anywhere and on any mobile device.
It integrates seamless with any solution in the Salesforce ecosystem such as websites, a Salesforce product (e.g. Sales Cloud, Service Cloud or Slack) or a third-party system. This makes the data flow much more centralized, and it increases productivity.

The Benefits

The Experience Cloud is all about speeding up implementation, time reduction and strong customer engagement:

Third-party Integration

Extend the functionality of your Salesforce community with various third-party components available on the AppExchange. Users can leverage powerful features for advanced communities to increase productivity, optimize community management and much more.

Various Features

Provide users with a wide range of features. They can create, customize and maintain different communities that are specifically tailored to different audiences and their needs.

Customizations

Developing communities is made easier, more efficient and faster by using layouts and templates, themes and custom components provided by Experience Cloud.

High-quality Content Management

With Experience Cloud CMS, you no longer need to duplicate your content to make it available on all your sites. You can reuse the content you have already created by setting up connections to bring content from your external CMS to each site.

Security

You can be sure of a high level of security and strong data protection against unauthorized access.