Opgroeien
3500 motivated staff and 150+ partners work in projects to support families.
A single platform to collect and manage all information needs and requests.
Implementation of stringent GDPR measures including the use of Shield for data encryption and BYOK (Bring Your Own Key).
Creating a Future for Families and Partners
Opgroeien helps to ensure every child and young person in Flanders and Brussels has the right to a promising future. Their services range from proactive family support, childcare, the Growth Package, foster care, adoption to youth assistance. Over 3500 dedicated employees and support staff work together with more than 150 partners on projects that benefit families and youth care. Opgroeien subsidizes and supports 250 facilities that provide care and support.
Project ZOE 2.0 Helps Children with Support Needs
Some children need specific support due to a disability, illness, or handicap. They have the right for an additional monthly amount on top of the basic Growth Package, known as the care allowance.
The process of applying for and receiving this support is often long and complicated. Project ZOE 2.0 aims to simplify this by digitizing the evaluation process, speeding up applications, and making the process more transparent for families. Thanks to this digital transformation, families can now track their applications, and decisions are made much faster.
Simplifying a Complex Project with Salesforce Service Cloud and Experience Cloud
Salesforce Service Cloud plays a key role in making the ZOE project more efficient by reducing paperwork. The shift from traditional paper processes to a digital workflow has greatly accelerated the allocation of funds for those in need of care. Previously, some families had to wait more than a year for an evaluation, but thanks to this Salesforce solution, it can now be done much faster.
Salesforce Experience Cloud makes it easy for both doctors and beneficiaries to access their essential data. Our platform functionality allows doctors to analyze data in a user-friendly way and provide valuable advice. For beneficiaries, this means easy access to their data, allowing them to quickly review and complete data where necessary for an optimal experience.
Keeping Data Confidential
To securely manage confidential client data, Opgroeien needed to integrate with systems like eHealth (for secure submission of medical forms by doctors and specialists), MijnBurgerprofiel and Magda Document Service (for secure document delivery), and SharePoint (for secure document storage). These integrations bring all necessary information onto one platform.
Additionally, the implementation of Access- (ACM) and Identity Management (IDM) by the Flemish Government using Digital Keys such as Itsme and eID added an extra layer of security. This helps protect sensitive data and ensures compliance with regulations.
Extra Security through Salesforce Shield
Opgroeien prioritizes data security through Salesforce SHIELD. The Shield module encrypts data in Salesforce, ensuring that confidential information from the citizen profile is safely stored. This extra encryption enhances data security and protects client privacy.
Technical Expertise and GDPR Compliance
BBrightfox has extensive experience in implementing GDPR measures within Salesforce, including the use of Shield and BYOK (Bring Your Own Key). Our team configured Salesforce to meet the specific needs of Opgroeien, including customizations and development work with Apex and Lightning Web Components.
Consulting Information from One Central Location
Brightfox ensured seamless integration of all Salesforce products with third-party platforms. This allows information from systems such as KRING, for data sharing with payers and MAGDA, accessible from the Salesforce platform. MAGDA data streams enable the data reuse within the government, while the MAGDA document service delivers communications to your eBox or on paper. Another important integration is MijnBurgerprofiel, a personal overview of all government matters for the citizen. SharePoint for document storage is also integrated.
By digitizing the evaluation process and implementing strong security measures, Opgroeien now offers efficient, transparent, and secure services to families. This frees up staff to focus on what matters most – helping families. Through collaboration with Brightfox and the use of Salesforce technology, Opgroeien has created a future-proof solution that has a lasting positive impact on the community.
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