Agentforce Service

What is Salesforce Agentforce Service

Salesforce Agentforce Service (formerly Service Cloud) is a customer service solution that transforms the way service teams work and engage with customers. Service teams get an overview of all customer touchpoints across all channels and can seamlessly engage with customers from any device. Supported by an intelligent platform, teams can quickly find and recommend solutions that maximize productivity and deliver exceptional, personalized service experiences that increase customer lifetime value.

The Benefits

Using the Agentforce Service offers you a range of tools to support your processes:

Consulting

The Service Console gives you a complete 360° view of customer interactions across all channels and departments. This allows you to customize your communication to increase customer satisfaction.

Engage

Connect with your customers through their preferred channel(s) to build lasting relationships. Whether they interact through social networks, phone, email or a chatbot on your website.

Scale

Automate the routing of incidents to the right service team based on support level and customize follow-ups based on milestones you set. Integrate telephony with Agentforce Service for an even faster customer experience.

Service

Empower customers to find solutions on their terms. Whether it is by logging incidents through their preferred channel or using knowledge articles on your self-service portal for general inquiries.

Monitor

Track service KPIs in the Agentforce Service and use data-driven insights to identify areas for improvement so you can increase operational efficiency.

AI assistant

Use intelligence to suggest solutions for incidents and customer requests. Optimize customer support byprocessing general inquiries through chat for faster customer assistance.